R & M PARTNERS LLC

Operations Consulting

Different organizations have different challenges. We have consultants who are experts at overcoming all of them. Our decades of experience and expertise make us the ideal partner for operational, financial, and clinical challenges. Our deep industry knowledge and hands-on experience can enhance your operations in many critical areas.

Our Expertise

Operational specialists, change management, advocates, and strategists that thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line.

What We Do

Different organizations have different challenges…

Your Success is Our Success! We are the answer to your S.O.S. We believe in sustaining your vision and mission. We make support goals a reality by providing you with a dedicated team of experts. We're prepared to help you at any level: from impartial advice or practical assistance to help you make the most of every opportunity. Senior living management is at the top of our priority list. You have one chance to make a meaningful impact on current and potential residents. Let R&M Partners transform your community into what you know it should be.

Our Services

Business Management

  • Specializing in Transforming Challenged Community

  • Senior Leadership Operations Support

  • Strategic Sales and Marketing Support

  • Interim Administrator Placement

Non-Profit Management

  • Board of Directors Coaching

  • Succession Planning

  • Sponsorship Program Development

  • Volunteer Program Development

Certified Aging in Place Advisor

  • NCOA Aging Mastery Program® Facilitator

  • Aging In Place Assessments and Implementations

  • Resident Safety and Home Modification Assesments

Testimonials

  • Morality Home Care, Owner

    A satisfied customer's testimonial!

    I am very happy with the service that R&M Partners provided me with. They helped me create and update my policies and procedures for my small business, ensuring that I comply with the relevant regulations and standards. They were professional, efficient, and friendly throughout the process. They also gave me valuable advice and feedback on how to improve my operations and customer relations. I would highly recommend R&M Partners to anyone who needs assistance with their policies and procedures or services they provide!

  • Dr. Laster - We Heel the Sole Podiatry ®

    R & M Partners has provided excellence in Customer Care and has transformed my business beyond my expectations. As a small business owner I wear several hats and juggle many tasks. The strategy R & M Partners provided has taken my business to the next level. In areas where I overlooked or needed more focus, R & M Partners was able to structure a plan that was perfectly fit to my abilities and continued to help me navigate forward through those obstacles. I now have a better understanding of my business foundation and how to continue to grow in any economic atmosphere. I would encourage any business owner or anyone looking to start, grow, or branch out in business to utilize the services at R & M Partners. The wealth of knowledge was PRICELESS!!

  • Alan Figg - Former Employee, Bickford Senior Living and Retired Account Executive – WTHR-13, NBC

    From the very first day, what I saw was a ferocious fighter in Patric. What I learned was that most people who brought their parent or loved one to our senior care community realized they were in trouble, their loved one’s needs exceeded what they can do at home and desperately needed help.

    What I saw in the first steps, the fact finding process, was a rather lengthy and sometimes a complex maze of questions the administrator, medical team and families had to discuss. Patric showed tremendous compassion in this process and made it very easy for families to peel back the layers of raw emotions to find the information necessary to determine the next steps. What I learned was just how caring, supportive and empathic Patric could be with these families. She graciously soothed their pain and erased the confusion to give the family a sense of calm and comfort.

  • Lori Beth Irvin - Founder & CEO, LBIngenuity

    Having working in all areas and levels within senior care, Patric is a high skilled and trusted advisor. We currently consult together across the senior living continuum, to create efficiencies, optimize portfolio performance, and elevate care outcomes. Having inside knowledge of the daily operations of senior living communities, as well as the best aging in place practices, Patric is a value added partner and advisor for many mutual clients.

Patric McDowell Richardson

Founder and CEO

R&M Partners CEO graces the cover Crossroads Chamber Business Resource & Membership Directory

Expertise Bio

Patric McDowell Richardson, A native of Detroit, Michigan, Patric has experienced a unique life journey as an only child, former widow, and a proud mother of one son. She is happily remarried and subsequently relocated to Indianapolis, Indiana. It was in Indianapolis that she embarked on her career in non-profit management and earned her bachelor’s degree in business administration management from Indiana Wesleyan University. She is a seasoned professional with a deep-rooted commitment to enhancing the quality of life for older adults. Patric, is the Founder and CEO of R & M Partners and has dedicated herself to the betterment of the senior living industry. With over a decade of experience in this field, she is recognized as a driving force behind innovation and positive change.

One of her greatest accomplishments she led the “Safe at Home” partnership with IU Hospital Network and several non-profit Area Agencies on Aging in Central Indiana. During this half-day event, simultaneously 130 homes across the state received accessibility modification projects. These projects were completed by 500 community volunteers and funded by philanthropic contributions. By way of this partnership, she established a statewide fall prevention awareness campaign that continues to provide home modifications for low-income senior homeowners in Central Indiana.

Patric's journey into the senior living industry was marked by a desire to make a difference. Her passion for improving care standards and the well-being of older adults led her to become a certified aging in place specialist, equipping her with the knowledge and expertise needed to bring about meaningful change in the lives of seniors. In addition, Patric holds a license as a residential care administrator in Indiana, further showcasing her dedication to ensuring the highest standards of care within senior living communities.

Meet the Team

R&M Partners has a dedicated team that truly understands that different communities have different challenges. We strive to provide the solutions YOUR community NEEDS.

  • Cierra C. Joseph is more than just a name; she is a story of resilience, dedication, and community empowerment. A proud native of Chicago, she has charted an inspiring journey, from earning her B.S. in Marketing and B.A. in Communication from Indiana University to establishing herself as a successful entrepreneur in South Carolina. Her remarkable 15-year tenure as a salon owner is more than a testament to her business acumen; it's a symbol of her commitment to service, excellence, and personal growth.

    But Cierra's story doesn't stop at business success. Her heart beats for community upliftment, a passion that led her to establish the non-profit organization, Daughter's of N'Vee. This venture, coupled with her active involvement in the Alpha Kappa Alpha Sorority, Inc., the Urban League Young Professionals, and the BGSC of Chicago, underscores her dedication to promoting unity and empowerment in her community. Through these platforms, she continues to inspire, foster a sense of belonging, and champion progressive change.

    Beyond her entrepreneurial and philanthropic endeavors, Cierra is a mentor in the truest sense. Leveraging her vast knowledge and experience, she coaches others on a professional level, imparting wisdom in imaging and branding, organization and business ethics, and business development. Her belief in the power of shared knowledge is transformative, and through her guidance, she has illuminated the path for many others in the professional world. In essence, Cierra C. Joseph stands as a beacon of community spirit, entrepreneurial leadership, and heartfelt mentorship.

  • Laura is an accomplished health facility administrator, highly regarded for her exceptional leadership, operational expertise, and unrivaled dedication to transforming communities. With a career spanning over 25 years, her approach is rooted in best practices, and her tenacity to roll up her sleeves and dive into challenges has earned her a reputation of high respect. A long-standing pillar in the assisted living community, Laura's servant leadership management style is testament to her commitment to the success of CPCV in her interim role. Her forward-thinking mindset and unwavering professionalism have consistently driven the success and longevity of the communities she's served.

    With a track record of steering communities through challenges such as underperformance and customer satisfaction issues, Laura's skills and experience have led to significant successes. A notable achievement was her leadership in the successful launch of Magnolia Springs Bridgewater in Carmel, Indiana. Despite launching in Hamilton County, one of the most competitive markets at the time, Magnolia Springs Bridgewater surpassed expectations across the board. Laura's ability to navigate difficult circumstances and deliver exceptional results is a testament to her dedication and expertise.

    Understanding the difficulties faced by operators in filling a Nursing Home Administrator position, Laura steps in as an experienced interim leader to provide support during these transitional periods. She recognizes that finding the right candidate, one that will not only lead the community but also make a long-term commitment, takes time. Laura's interim leadership support offers the luxury of time to find the best fit, relieving the pressure of hastily filling an open position, and ensuring the continuity and stability of the community during the transition.

Past Events

Sip, Shake & Strategize Networking Event

October 4, 2023 | Culinary Misfits, Crown Point, IN

R&M Partners is hosting an Autumn Mix & Mingle for Northwest Indiana Senior Living and Healthcare Professionals.

Please join us on October 4th, 2023, 4p-7p to Sip, Shake and Strategize at Culinary Misfits, Crown Point, IN.

This will be a fun filled evening to grow new partnerships and learn how we are making a difference for seniors in NWI.

Wine, Cocktails, and Hors d’oeuvres available

The Three-Legged Stool - A Cohesive Approach

May 18, 2023 | Central Indiana Case Management Society of America

Patric facilitated virtual workshop for Statewide Case Managers to enhance their skills and stay ahead in the senior living industry. Case Managers and Social Workers learn about cross-training teams, clinical assessments, and best practices for addressing burnout and fostering DON engagement. Plus, discover strategies for leveraging community and provider relationships to bolster timely admissions and secure appropriate discharge solutions for patients. Don't miss this opportunity to gain actionable insights and strategies to improve operations, occupancy, and resident care.

*This program has been submitted to CCMC for approval to provide board certified case managers with 1 hour CEU. Social Worker CEUs are informal only.

“Bridging the Gaps - Sales, Operations and Clinical Leaders”

May 4, 2023 | 2023 Leading Age Indiana Spring Conference Presenter

Patric facilitated a session to Indiana Healthcare Professionals a cohesive approach to build occupancy, optimize operations & reduce caregiver burnout in Assisted Living and Long-Term Care Communities.

LeadingAge Indiana conferences provide a forum for the exchange of practical knowledge and new strategies related to the provision of services to older adults.

Meet and Greet - Networking

April 23-26, 2023 | Myrtle Beach, South Carolina

R&M Partners professional networking senior living and healthcare executives following 2023 SCHA.

Building, Buying, Remolding or Renting

April 13, 2023 | Indy Senior Living Series | Downsizing Indy

Patric served as Aging in Place panelist at the April Indy Senior Living Series, we’ll talk with area experts that will give insight into what you need to prioritize in terms of updates and repairs in order to have your house in tip top shape for the spring and summer selling market.

This event is free for senior citizens and their loved ones, thanks to Downsizing Indy.

Book for Consulting

Is your organization facing challenges in administration, team cohesion, regulatory compliance, or delivering optimal care for residents?

R&M Partners specializes in empowering operators, interim administration, fostering cohesive team environments, ensuring regulatory compliance, and enhancing the overall quality of care.

Secure a consultation now and take the first step to overcome your challenges!

Contact Information

Phone: 708-400-4474

Email: consulting@randmpartners.co